your healthVCU Health will launch Epic on Saturday, a modern electronic health record widely used by university health systems, hospitals and large medical practices nationwide.

All VCU Health hospitals and clinics are adopting the new system on the same day, with the exception of VCU Health Tappahannock Hospital and its Warsaw site, which will follow in March 2022.

With Epic, a patient’s health record can be easily and securely shared with other healthcare providers inside and outside the VCU healthcare system. This means that patients will no longer need to transport their medical records from one provider to another.

To further improve the patient experience, many patient-oriented platforms will merge into one. VCU Health MyChart, the new online patient portal, will make it easy for patients to request new appointments, review prescriptions and test results, view price estimates, pay bills, book appointments you telehealth and communicate directly with providers of VCU Health. Patients will also be able to easily access the secure patient portal on their mobile phone after downloading the app from the iPhone or Android app stores. This was not possible with the previous system.

“To provide patient-centered care for everyone, we knew we needed a fully connected network across our business,” said Art Kellermann, MD, senior vice president of health sciences at Virginia Commonwealth University and CEO of VCU Health System. “Epic will help us work more efficiently and strengthen our already excellent patient care. It will also make it easier for our patients and referring physicians to communicate with us. As a result, we will be making better care decisions in less time, all in partnership with our patients. “

The most notable changes for patients include:

  • All future telehealth appointments will be hosted directly in VCU Health MyChart. Patients will no longer need a third-party app to join telehealth appointments with participating providers. Patients will also be able to speak to a provider for urgent care needs without an appointment required.
  • Billing statements will look different and charges for the same visit will be grouped together, meaning fewer bills, easier to understand, and an easy way to access them.
  • The current My VCU Health patient portal will no longer serve as a patient portal for VCU Health patients after December 4. Read-only access to information previously stored in the My VCU Health patient portal will be available for several weeks. To access all the benefits of the new system, patients must register for VCU Health MyChart starting December 4.

“With the move to Epic, care at VCU Health will be faster and easier than ever, and our patient experience will be better than today,” said Nathan Cunningham, director of patient experience at VCU Health System. “During the first days and weeks of the transition, we want our patients to know that their service can be a little slower because the system is different than what we had before. That is why we encourage our patients to allow a little more time and patience. With months of training upstream of this development, our teams will quickly master the new system. And soon after implementation, our patients will reap the benefits of our hard work and commitment to improving their experience. “

The transition will affect all hospitals and clinics in the VCU Health System in the Greater Richmond, Fredericksburg, Petersburg, South Hill and Williamsburg area. This includes VCU Medical Center, VCU Massey Cancer Center, Richmond Children’s Hospital at VCU and its location on Brook Road, as well as VCU Health Community Memorial Hospital and affiliated clinics.

Over 250 million patients worldwide have an up-to-date electronic record in Epic and over 150 million patients use MyChart, making it one of the most widely implemented EHR systems in the healthcare industry. health care.


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